Returns, Refunds & Policies

Returns, Refunds and Exchanges Policy

 

How To Return An Item:

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect. You must return the item within 30 days of your purchase. In the first 14 days we will offer a full refund, 14-30 days a credit note will be issued to the value of the purchase price paid.

1. Please email returns@clothingdown.com to request a returns label

2. Mail your returned item to:
Clothing Down

20 High Street

Brimington

Chesterfield

Derbyshire

S43 1HJ

3. Include in your package a signed letter stating the reason for your return and the original receipt. When returning an item we only accept with all labels in place as when sold.

Return Exceptions:

Some items cannot be returned if they are opened. This includes merchandise that has been worn, used, or altered will not be accepted for return or exchange. We cannot accept the return of underwear in the interest of hygiene.

Exchanges:

If your clothing item is in like new condition, you may exchange your clothing item for a different size or colour.

Payment Policy

 Accepted Methods of Payment:

Credit Card (Visa, Master Card, American Express, Discover)
Bank Transfer

Credit Card Charges:

Your credit card will be charged when you place your order. If we are not able to fulfill your order for any reason your credit card will be refunded.

 Shipping Policy

Turnaround:

All orders are shipped within 48 hours Monday – Friday 8am – 5pm.

Carriers

We use the following carriers to deliver our orders:

Royal Mail

Order Tracking:

If a tracking number is provided by the shipping carrier, we will update your order with the tracking information. Please note that some orders using 1st Class USPS mail will not have tracking numbers.

Shipping Rates:

The rate charged for the shipping is included in the price shown on screen, no additional charges will be incurred

Back Orders :

If an item goes on back order we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.

Privacy Policy

This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.

What Information Do We Collect?

We only collect information that we need that is related to your order. This includes your:
Billing Address
Shipping Address
Email Address
Credit Card Information

In addition we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing.

How Is My Information Used?

Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.

Security and Storage

Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.

Cookies and Browser Information

Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.